Q: What is your policy on Delivery and Setup?
A: Delivery, set-up, and pick up is available at a nominal fee of $100, from our door to yours, within a 25 mile radius of our location at 50 Nassau Terminal Road (rear building), New Hyde Park, New York. Extra charges will apply for distances more than 25 miles from our location.
Some items may be delivered up to 24 hours before your event date/time or could be delivered up to an hour before your event start time. Items although ordered together are not necessarily be delivered together.
* All prices listed on this web page may or may not include set up and delivery. For further information, please call us at 914.524.0055.
Q: What is your policy for Cancellations or Changes?
A: Event bookings and equipment rentals and agreements can only be confirmed with a 50% deposit in advance. The deposit is non-refundable. It is, however, put in your account and can be used towards any future booking for up to 1 year from the date of cancellation. We apologize for any inconvenience this may cause but every time someone books an item we 1.) take it out of the "availability" list, therefore losing the business of any subsequent booking; 2) have it taken out of the warehouse and staged for delivery; 3) arrange logistics around the delivery with one of our trucks. This means many warehouse hours of labor, logistic planning, and truck loading. This costs us money. When someone cancels, we have to reverse the process, causing additional overhead labor. Essentially, holding your deposit towards a future booking isn't penalizing you for the overhead that we were unable to justify with revenue, it's using the honor system holding you to a promise to book with us in the future. Because we understand "things happen" and you probably didn't cancel on purpose, we think this is fair and a "win-win" solution.
Order Changes: Changes to a reservation must be made at least 72 hours in advance of a pick-up or delivery. An additional 25% fee will be charged for all changes made with less than 72 hours notice.
If any service or product provided is unsatisfactory, please contact Send In The Clowns management at 914-524-0055.
Q: Can I pick up my rental?
A: Rental items can be picked up only during designated hours, between 2 p.m. and 6 p.m. on the day before rental/event date and between 9 a.m. and 1 p.m. on rental/event date.
Q: Do you offer Rain Date insurance?
A: Yes. However, since your 50% deposit is non-refundable, it is automatically applied to your next rental. If your item is not available, a suitable replacement will be found. If you would like to purchase a "Rain Insurance" policy to absolutely guarantee your item for your rain date, that can be purchased for an additional charge of 50% of your rental price. Call for more info. 914.524.0055
Q: What happens if any rental items are lost or damaged?
A: Responsibility for rental items remains with the lesee from the time of delivery to the time of return. Please be sure all items are secured during time of use and protected from the weather. We do charge for missing or broken items.